PRIVACY POLICY

https://zimoxa.com/  By NAJM ALSYED LIMITED  respects your privacy and is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “PDPO”) and other applicable laws of the Hong Kong Special Administrative Region.

1. Introduction

This Privacy Policy explains how zimoxa as Najm  Alsyed Limited (Business Registration Number: 80239637(“we”, “us”, or “our”) collects, uses, discloses, and protects the personal data of users (“you” or “User”) of our website located at https://zimoxa.com (the “Website”) and related services.

We are committed to complying with the six Data Protection Principles under the PDPO.

2. Information We Collect

We may collect the following personal data:

• Full name (surname, first name, and middle name where applicable)
• Email address
• Telephone number
• Billing and delivery address
• Payment-related information (processed by third-party providers)
• IP address
• Browser type and device information
• Website usage data (including pages visited, time spent, and interaction data)

We collect this information when you register on the Website, place an order, contact us, or interact with our services.

3. How We Use Your Personal Data

We process your personal data only for lawful purposes directly related to our business activities, including:

• Processing orders and delivering goods/services
• Processing payments
• Providing customer support and responding to inquiries
• Improving our Website and services
• Preventing and detecting fraud
• Complying with legal and regulatory obligations
• Conducting statistical analysis using anonymised data
• Direct marketing (only with your separate opt-in consent where required)

4. Payment Security

We do not store your credit or debit card numbers. All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties.

We may disclose your personal data only in the following circumstances:

• To payment processors and logistics/transport companies necessary to fulfil your orders
• To our service providers who assist in operating the Website and providing services (under strict confidentiality agreements)
• To government authorities, law enforcement agencies, or regulatory bodies when required by law
• In connection with a business sale, merger, or acquisition (with appropriate safeguards)

Any transfer of personal data outside Hong Kong will be carried out in accordance with Section 33 of the PDPO, ensuring an adequate level of protection.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure servers and access controls
• Regular security audits
• Staff training and confidentiality obligations

While we strive to protect your data, no system is completely infallible. You should take your own precautions when sharing personal data online.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Once retention is no longer necessary, we will securely delete or anonymise your data.

8. Your Rights Under the PDPO

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent to the processing of your personal data (subject to legal limitations)
• Request cessation of use of your data for direct marketing purposes
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe your rights have been infringed

To exercise these rights, please contact us in writing. We will respond within 40 days as required under the PDPO. We may charge a reasonable fee for data access requests, as permitted by law.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyse traffic, and provide personalised content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

10. Third-Party Services and Embedded Content

Our Website may contain links to or embedded content from third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies.

Comments and media uploaded to the site are subject to our moderation and security practices. Avoid uploading images containing embedded location data (EXIF GPS).

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

12. Contact Information

    Najm Al Syed Limited
    5, 17/ F Strand 50
    50 Borham Strand Sheung Wan
    Hong Kong
    Business Registration Number
    80239637
    Hong Kong
    +85263135774
    Info@zimoxa.com

 BRN: 80239637 Contact # +85263135774